Conditions of Use

Four Seasons Village.
Kirkpatrick Hill
Closeburn
Dumfriesshire
DG3 5JY
Tel: 01848 330273  Mobile: 07905 277522  Fax: 01848 330848
www.fourseasonsvillage.co.uk   sales@fourseasonsvillage.co.uk

Terms & Conditions.
Rev. 2009

ORDERS:
Please ensure that at the time of placing your order, all details are correct and you have ordered the correct item(s) and the delivery address is correct.
We prefer not to accept telephone orders for "Personalised" products. However, if placing an order via the telephone, please ensure all spelling and punctuation is correct. We cannot be held responsible for any errors made via verbal orders.

Please Note:
Any order below the value of £10.00 will be subject to a low order fee of £0.50

COLOUR SELECTION: In certain sections of the website, we have placed colour charts - these are to give you an indication of the colour, but due to different computer monitors, these colours must not be relied upon as a definite colour - if you are in anyway unsure of the colour, please ask for a sample prior to ordering - we cannot accept responsibility if the colour of your ribbon is not as you thought - we offer free colour samples for your assurance. If you do place an order and the colour is not as expected, we will accept a return for a refund minus a 20% restock fee minus  postage. PLEASE NOTE: This does not apply to bespoke products - these are not eligible for return unless faulty.  We reserve the right to substitute standard ribbon / foil colours to the nearest shade – Every effort will be made to contact you (the customer) in this instance.

PLEASE NOTE:  We cannot guarantee to match shades of ribbon / foil unless it is ordered together in a specific batch.

Ribbon Widths: All of our ribbons carry a +/- 2% tolerance on widths - this is due to the manufacturing process of woven ribbon.

Ribbon Use:
Printed ribbon has been developed for decorative purposes only and customers should satisfy themselves that the product is suitable for the application intended. As with most printed items, rough handling and excessive abrasion may lift the print in certain circumstances. Therefore care should be taken when handling.
 
Whilst the ribbon manufactures keep joins to a minimum, we cannot guarantee that a print run will be free of joins.

SAMPLES:
We provide a free sample service by request for colour matching and quality prior to print.  If a customer decided to proceed with an order without requesting a  sample, the customer accepts responsibility for the final print run. We can not be held responsible for a print run that has been completed without a sample request unless proven to be faulty.

PAYMENT: With all bespoke printing, payment must be received and cleared prior to a print run.
We accept Credit Cards, Paypal, Personal Cheques or BACS Payments.

If paying by Cheque, please make payable to: FOUR SEASONS VILLAGE (Cheques will be cleared prior to despatch)
If paying by BACS, please contact us for transfer details.
Title of goods remain the property of Four Seasons Village until payment is received in full

DESPATCH
We shall endeavour to despatch stock items as soon as possible (on average 3- 5 days - dependent upon availability - if required urgently, please contact us prior to ordering). Personalised products may take slightly longer and is advisable to allow up to at least five (5) days for non logo-based printing. We will do our utmost to make sure your package arrives on time and in excellent condition. We are at the mercy of the postal services, although they do provide an excellent service, sometimes things can go astray. We cannot guarantee a delivery date. We cannot be held responsible for late or damaged goods.  If a product is damaged on delivery, please contact us straight away. If a Special Delivery order is late, we will refund you the difference of the cost of this service and if the order is deemed lost, we will refund the full amount once we have received compensation from Royal Mail.

Overseas invoices / paperwork.
If an order is received from a non U.K based address but delivery is within the U.K. The invoice will be sent to the U.K address only unless an additional postage charge is negotiated with us.

Please Note:
All delivery charges are for U.K. Mainland only.
Scottish Highlands & Islands may carry a small carriage surcharge - We will contact any customer in this area prior to despatch.

RETURNS
We carry out stringent quality checks on all of our products, but in the unlikely event of a product having a defect, then please contact us (contact details are on the main page) or call us on 01848 330273 within 48 hours of receiving the goods.  You will then be given a returns number for our reference. When returning goods to us, for your own protection, please return the item by recorded delivery or obtain a certificate of posting, although the certificate is not proof of delivery, you would be eligible for compensation from the Royal Mail. We cannot be held responsible for lost or delayed products. Once received, the product will be assessed for defects and a refund given if confirmed defective. We will also refund your postage on all defective products

PERSONALISED products are not eligible for return unless defective or due to exceptional circumstances. In the event that a personalised (non faulty) item is accepted for return a handling charge of 20% + initial postage costs will be deducted from the refund. The goods must be returned within seven (7) days of receipt to be eligible for a refund.

By placing an order with us, it is deemed you agree to these terms & conditions.

If you have any questions relating to our website, then please feel free to contact us via e-mail, letter or phone.

CONFIDENTIALITY
We guarantee complete confidentiality with regards to your credit card details, purchasing details and personal information.
We do not share client information with any other companies or organisations.

We do not send random marketing emails to personal email addresses (spam)